01
Core idea
AI experiences should make the system's role clear. Is it drafting, recommending, summarizing, deciding, routing, or acting? Users should not have to guess what level of authority the AI has.
Learning nugget
Patterns designers can use to make AI features understandable, interruptible, and trustworthy.
AI experiences should make the system's role clear. Is it drafting, recommending, summarizing, deciding, routing, or acting? Users should not have to guess what level of authority the AI has.